Customer Service FAQ

What hours are you open for business?

9:00 am - 5:00 pm Eastern Time Monday through Friday.

Do you ship internationally?

Yes, we do. All international orders must be prepaid and the shipping costs are as follows: $12.00 for the first book, $8.00 for each additional book. All orders are shipped through DHL Express. Customs fees and duties may be applied by the recipients home country.

When will I receive my order?

If you ordered an in-stock book or electronic media product, the order will be shipped within 48 hours. If we are shipping your order within the United States, you should receive your product within 7 to 10 days. International orders can expect delivery with 14 to 21 business days.

If you ordered an out-of-stock book or electronic media product, you will receive a backorder notification with an expected availability and shipping date.

Can I return a book?

We hope that you are always satisfied with the products you purchase from Demos Medical Publishing. If, for any reason, you are not completely satisfied, you will benefit from our No-Risk Ordering Policy. All of our books are fully refundable, in resaleable condition, within 30 days (USA only). Please call Customer Service at 800-532-8663 or email orderdept@demosmedical.com with any questions. If you purchased your Demos Medical Publishing book from a retailer, please contact them directly regarding their return policy.

How do I purchase a quantity of your books at discount?

To purchase a quantity of books, contact specialsales@demosmedical.com. You can also call our office toll-free at 800-532-8663. You can read more about Pharmaceutical and Bulk Sales here.

How do I know that my transactions are secure?

The Demos Medical Publishing website uses state of the art security, ensuring that sensitive information does not pass through unencrypted. In addition, Demos Medical Publishing does not maintain a database of your credit card numbers.

What is your pricing policy?

All prices are quoted in U.S. dollars and are subject to change without notice. All orders are also billed for postage and handling. We collect sales tax in Florida, Illinois, Missouri, Nevada, New Jersey, New York and Pennsylvania on book purchases except when a resale or tax-exempt certificate is provided.

To whom do I talk about an invoice I received?

If you have any questions, about invoices, statements or billing you should contact our Order Department at orderdept@demosmedical.com or by phone at 212-683-0072.

How can I check the status of my order?

Send an email to orderdept@demosmedical.com, or call us at 212-683-0072

How can I contact Demos Medical Publishing authors?

Due to privacy concerns, we are unable to provide you directly with the contact information for any of our authors. However, if you send us your request, we will be happy to pass it on to the author, requesting that they get in touch with you. Please email us at editorial@demosmedical.com.

If I am a Review Editor or would like to review one of your titles for a magazine, newsletter, journal, or medical society, whom should I contact?

You should contact Ramon Simmons, Senior Marketing Manager, at rsimmons@springerpub.com, or you can request a review copy on our website by filling out the Book Review Request form on the Media & Book Reviews page.

I'm a faculty member; how do I receive an examination copy for possible course adoption?

To request an examination copy of a Demos title for possible course adoption, visit the Resources For Instructors page and fill out the Exam Request Form.

Can I enter/remove myself from your catalog mailing?

Yes. Whether you are joining or want to be removed from our mailing list, send an email to support@demosmedical.com.